FAQ

Product Maintenance Guidelines

A: Proper maintenance of your fishing gear is essential for peak performance on every adventure. For fishing lines like our CLEAR WHITE 1000M Nylon Fishing Line, rinse with fresh water after each use and store in a cool, dry place away from direct sunlight. Check for nicks or abrasions regularly and replace if damaged. For reels and rods, clean with a damp cloth, lubricate moving parts monthly, and store in protective cases when not in use.

A: Your camping equipment investment deserves proper care. For items like our PACOONE Portable Folding Camping Stool, wipe down with mild soap and water after each trip, ensure it's completely dry before storage, and check joints and hinges for wear. Tents should be aired out completely before packing, stored loosely (not compressed), and seams should be resealed annually for optimal waterproofing.

A: To keep your jacket performing at its best, follow the care label instructions precisely. Generally, wash in cold water with technical fabric detergent, avoid fabric softeners which can damage water-resistant coatings, and tumble dry on low heat. Store hung up rather than compressed to maintain insulation properties.

A: We offer free returns because we want you to be completely satisfied with your gear. You have 30 days from delivery to return items in original condition with tags attached. Simply contact us to initiate the return process, and we'll email you a prepaid return label. Refunds are processed within 5-7 business days of receiving your return.

A: We understand you need to test gear in real conditions. Items showing light use are acceptable for return within 30 days, but they should be clean and in resalable condition. However, items with significant wear, damage, or hygiene concerns (like used clothing) cannot be accepted for return.

A: Durability depends on usage frequency and care, but here's what you can typically expect with proper maintenance: our fishing lines should last 1-2 seasons of regular use, camping stools and basic gear should provide 3-5 years of weekend adventures, quality jackets should last 5+ years, and our TerraCruze E-MTB is built for years of off-road adventures with proper maintenance.

A: First, assess whether it's a safety issue - if so, stop using the item immediately. For minor damage, many items can be field-repaired temporarily. Document the damage with photos and contact us when you return. We'll help determine if it's a warranty issue or provide guidance on professional repairs when appropriate.

A: Some settling is normal after initial use, but excessive looseness isn't. Try tightening any accessible screws or bolts using the manufacturer's specifications. If the problem persists or you're uncomfortable making adjustments, contact us for guidance. This could indicate a manufacturing defect covered under warranty.

A: Odors in water bottles are usually preventable and fixable. Clean immediately after each use with warm soapy water, and deep clean weekly with a mixture of baking soda and water. For persistent odors, try a vinegar solution overnight. Always air dry completely with the cap off. If odors persist despite proper cleaning, contact us as this may indicate a material defect.